Who handles shipping?
Purchases initiated through a PrimeBiome order link are processed by the merchant or seller shown during checkout. This informational website does not pack, dispatch, or deliver products and cannot independently confirm the status of an individual order.
Shipping costs and delivery estimates
Available shipping methods, fees, destination restrictions, and estimated delivery windows are displayed by the seller at checkout. Offers such as free shipping may be subject to package size, location, promotion dates, or other conditions. Review the final order summary before submitting payment.
Delays, lost parcels, and returns
Delivery times can be affected by carrier operations, weather, customs, holidays, and local conditions. For a delayed, damaged, missing, or incorrectly delivered package, contact the seller or carrier using the details in your order confirmation. Return windows, refund eligibility, and return-shipping costs are determined by the seller’s current policy.